Privacy Policy

1. Introduction

[PRO PAINTBALL LTD] (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, contact us, or otherwise interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business name: Pro Paintball Ltd
Website: www.propaintball.uk
Email: Marshal@propaintball.uk
Phone: 02039 728 444
Registered address: The Lodge, 17 Bishopsmead Parade, East Horsley, KT24 6RT

For data protection purposes, we are the “data controller”.

3. What Information We Collect

We may collect and process the following personal data:

a) Information you provide directly

Name
Email address
Phone number
Booking details (date, group size, package selected)
Payment confirmation (we do not store full card details)
Any information you submit via contact forms, email, WhatsApp, or phone

b) Automatically collected information

IP address
Browser type and version
Pages visited and time spent on our site
Device and operating system

This data helps us understand how our website is used and improve performance.

4. How We Use Your Information

We use your personal data to:

Process and manage bookings
Communicate with you about your booking or enquiry
Provide customer support
Send important service-related updates
Improve our website and services
Meet legal or regulatory obligations

We only use your data where we have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract – to fulfil bookings and services you request
Legitimate interests – to operate and improve our business
Legal obligation – where required by law
Consent – where you have explicitly opted in (e.g. marketing emails)

You can withdraw consent at any time.

6. Marketing Communications

We may contact you with relevant offers or updates only if:

You have opted in, or
You are an existing customer and the communication relates to similar services

You can opt out at any time by:

Clicking “unsubscribe” in emails
Contacting us directly

We do not sell your data to third parties.

7. Sharing Your Information

We may share your data only with trusted third parties where necessary, such as:

Booking and payment providers
Website hosting and analytics services
Email or CRM systems used to manage enquiries

All third parties are required to handle your data securely and lawfully.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

Secure systems and access controls
Limiting data access to authorised personnel
Regular review of data handling practices

We retain personal data only for as long as necessary for the purpose it was collected.

9. Cookies

Our website uses cookies to improve user experience and analyse site traffic.

Cookies may include:

Essential site functionality cookies
Analytics cookies (e.g. Google Analytics)

You can manage or disable cookies through your browser settings.

For more information, please see our [Cookie Policy].

10. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Withdraw consent
Request data portability

To exercise your rights, contact us using the details above.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: Marshal@propaintball.uk
Phone: 02039 728 444